Shipping policy
SHIPPING POLICY
Last updated: August 2026
Order Processing All orders are processed within 1–3 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order has been dispatched.
During peak periods or promotions, processing times may be slightly extended. We will notify you if there are any significant delays.
Domestic Shipping (Australia) We offer the following shipping options within Australia:
- Standard Shipping — 3–7 business days
- Express Shipping — 1–3 business days
Shipping rates are calculated at checkout based on your location and order weight. Free standard shipping may be available on orders over a specified threshold — check our website for current promotions.
Domestic Shipping (Australia)
- Standard Shipping — $11.00 AUD | FREE on orders over $100
- Express Shipping — $15.00 AUD
International Shipping (New Zealand)
- Standard International — $20.00 AUD | Delivery typically 7–14 business days
International Shipping We currently ship to selected international destinations. International delivery times vary by location and are typically 7–21 business days. Please note that customs duties, taxes, and import fees may apply and are the responsibility of the recipient.
Order Tracking Once your order is dispatched, you will receive a tracking number via email. You can use this to monitor your delivery through the carrier's website.
Lost or Damaged Orders If your order arrives damaged or does not arrive within the expected timeframe, please contact us at [your contact email] within 14 days of the expected delivery date. We will work with you to resolve the issue promptly.
Incorrect Address Please ensure your shipping address is correct at the time of ordering. Pepcare Lab is not responsible for orders delivered to an incorrect address provided by the customer.
Contact Us For any shipping enquiries, please reach out to us at hello@pepcarelab.com.au or visit our website at pepcarelab.com.au.