We'd love to hear from you. Whether you have a question about our products, ingredients, your order, or choosing the right routine, our team is here to help.
You may also find the answer you're looking for in our Frequently Asked Questions, which cover our most common enquiries.
Email: hello@pepcarelab.com.au
We aim to respond within 1–2 business days between Monday to Friday 8am-5pm AEST.
What is Pepcare Lab?
Pepcare Lab is an Australian skincare and haircare brand built on a simple philosophy: healthy skin and hair start with intelligent ingredients, not complicated routines. Our science-led formulations are powered by Copper Peptides and designed to support healthier-looking skin, stronger-looking hair, and long-term skin and scalp health.
Why did you create Pepcare Lab?
Pepcare Lab was created from a belief that effective skincare and haircare should be simple, transparent, and backed by science. We wanted to move away from complicated routines and create purposeful formulations centred around intelligent ingredients that support long-term skin and scalp health.
Where are Pepcare Lab products made?
Pepcare Lab products are proudly Australian owned and designed. Our formulations are developed to our specifications and manufactured by experienced cosmetic manufacturing partners.
Are Pepcare Lab products cruelty-free?
Yes. Pepcare Lab is cruelty-free and we never test our products on animals.
Are Pepcare Lab products suitable for all skin types?
Our formulations are designed to be suitable for a wide range of skin types, including sensitive skin. As everyone's skin is different, we recommend patch testing any new product before incorporating it into your routine.
What are copper peptides?
Copper peptides are naturally occurring molecules made from copper ions and peptides (small protein fragments). They are widely researched in cosmetic science for their role in supporting skin renewal, collagen production and the appearance of healthier skin.
Why does Pepcare Lab use copper peptides?
We chose copper peptides as our hero ingredient because they are one of the most researched cosmetic peptides available. They support the skin's natural processes and complement our philosophy of creating science-backed, purposeful formulations.
What is GHK-Cu?
GHK-Cu (Copper Tripeptide-1) is a naturally occurring copper peptide that has been widely studied in cosmetic research. GHK-Cu (Copper Tripeptide-1) is the hero ingredient found throughout the Pepcare Lab range.
Do copper peptides increase collagen production?
Copper peptides help support the skin's natural processes involved in maintaining collagen and skin structure, contributing to healthier-looking, firmer skin over time.
How long does it take to see results from copper peptides?
Skincare results take time and consistency. While some people notice improvements in hydration and skin feel earlier, visible changes in skin texture, firmness and overall appearance generally develop with continued use.
Are copper peptides safe?
Copper peptides are considered safe for cosmetic use when formulated appropriately. As with any active skincare ingredient, we recommend following product directions and patch testing before regular use.
How do I use Pepcare Lab products?
Our products are designed to fit easily into your daily routine:
Morning and/or evening:
Can I use copper peptides every day?
Yes. Pepcare Lab products are designed for consistent daily use.
Should I use Pepcare Lab products in the morning or evening?
Our products can be incorporated into either your morning or evening routine. Consistency is more important than the specific time of day.
Can I use Pepcare Lab with other skincare products?
Yes. Copper peptides can generally be incorporated into most skincare routines. If introducing multiple active ingredients, we recommend adding products gradually to understand how your skin responds.
Can I use copper peptides with retinol?
Many people use copper peptides alongside other active ingredients. However, if you are introducing both ingredients for the first time, consider alternating them initially to allow your skin to adjust.
Can I use copper peptides with Vitamin C?
Copper peptides and vitamin C can both be beneficial skincare ingredients. If using both, we recommend introducing them separately and monitoring how your skin responds.
Why does Pepcare Lab focus on scalp care?
Your scalp is skin too. A healthy scalp provides the foundation for healthy-looking hair, yet it is often overlooked in traditional haircare routines.
How does the Hair and Scalp Serum work?
Our Hair and Scalp Serum is designed to support scalp health and create an optimal environment for stronger, healthier-looking hair.
Can copper peptides help with hair growth?
Copper peptides are used in cosmetic haircare formulations to support scalp health and healthier-looking hair. Results vary between individuals, and they are not intended to diagnose, treat or cure hair loss conditions.
How often should I use the Hair and Scalp Serum?
For best results, follow the product directions and use consistently as part of your routine.
Where can I purchase Pepcare Lab products?
Pepcare Lab products are available exclusively through our online store. We are currently focused on creating a simple, direct-to-customer experience so we can provide the highest level of product education, support and service.
How do I know if my order has been received?
Once your order has been successfully placed, you will receive an order confirmation email. If you do not receive this email, please check your junk or spam folder before contacting our team.
When will my order be shipped?
Orders are processed as quickly as possible. You will receive a shipping confirmation email once your order has been dispatched.
How long will delivery take?
Delivery timeframes vary depending on your location and shipping method selected at checkout. Once your order has been dispatched, tracking details will be provided via email.
Can I change or cancel my order after placing it?
We process orders quickly to ensure prompt delivery. If you need to make a change or cancel your order, please contact us as soon as possible at hello@pepcarelab.com.au, and we will do our best to assist if your order has not yet been processed.
Once your order has been dispatched and is in transit, we are unable to cancel or refund the order until the product has been returned to our warehouse and received by our team. Any returns will then be assessed in accordance with our returns policy.
What happens if my order arrives damaged or incorrect?
If your order arrives damaged, faulty or you receive the wrong product, please contact our team with your order details and we’ll work quickly to resolve the issue.
We will happily replace any damaged or faulty products and assist with any ordering issues to ensure you receive the products you selected and have the best possible experience with Pepcare Lab.
Do you offer returns or refunds?
We want you to love your Pepcare Lab products. If you have any concerns with your order, please contact our team and we’ll be happy to assist in accordance with our returns policy.
We accept returns within 14 days of receiving your order. To be eligible for a return, products must be unused, unopened and in their original packaging. Due to the nature of skincare products, we are unable to accept returns on opened or used products.
For any questions or assistance, please contact us at hello@pepcarelab.com.au.
Are Pepcare Lab products fragrance-free?
Yes. Pepcare Lab products are fragrance-free and formulated without added fragrances. We believe in purposeful formulations that prioritise skin health, using carefully selected ingredients designed to support your skin and scalp without unnecessary additives.
Do Pepcare Lab products contain unnecessary fillers?
Every ingredient in a Pepcare Lab formula is selected for a specific purpose, based on its function, compatibility, and role within the formulation.