Shipping & Returns
Shipping & Returns
Australian Shipping
| Option | Cost | Estimated Delivery |
|---|---|---|
| Standard Shipping | Free | 3–7 business days after dispatch |
| Express Shipping | $15 AUD | 1–3 business days after dispatch |
Free standard shipping applies automatically to every Australian order. No discount code or minimum spend is required.
Orders are processed within 1–3 business days, excluding weekends and public holidays. You will receive a dispatch confirmation email with tracking information when your order ships.
Shipping to New Zealand
| Option | Cost | Estimated Delivery |
|---|---|---|
| Standard International Shipping | $20 AUD | 7–14 business days after dispatch |
Customers are responsible for any customs duties, taxes or import charges imposed by New Zealand authorities.
Returns & Exchanges
We take quality seriously. If your order arrives damaged or you receive the wrong product, please contact us within 14 days of receiving your order and we will arrange a replacement or refund at no cost to you.
As our products are cosmetic formulations, we are unable to accept returns of opened products for change-of-mind reasons. This is a hygiene requirement, not a reflection of our confidence in the products—we stand behind every formula.
If you are unsatisfied with your purchase for any reason, please reach out to us and we will do our best to find a solution.
Contact Us
Email: hello@pepcarelab.com.au
We aim to respond within 1–2 business days (Brisbane time).