Shipping & Returns

Shipping & Returns


Australian Shipping

Option Cost Estimated Delivery
Standard Shipping Free 3–7 business days after dispatch
Express Shipping $15 AUD 1–3 business days after dispatch

Free standard shipping applies automatically to every Australian order. No discount code or minimum spend is required.

Orders are processed within 1–3 business days, excluding weekends and public holidays. You will receive a dispatch confirmation email with tracking information when your order ships.


Shipping to New Zealand

Option Cost Estimated Delivery
Standard International Shipping $20 AUD 7–14 business days after dispatch

Customers are responsible for any customs duties, taxes or import charges imposed by New Zealand authorities.


Returns & Exchanges

We take quality seriously. If your order arrives damaged or you receive the wrong product, please contact us within 14 days of receiving your order and we will arrange a replacement or refund at no cost to you.

As our products are cosmetic formulations, we are unable to accept returns of opened products for change-of-mind reasons. This is a hygiene requirement, not a reflection of our confidence in the products—we stand behind every formula.

If you are unsatisfied with your purchase for any reason, please reach out to us and we will do our best to find a solution.


Contact Us

Email: hello@pepcarelab.com.au

We aim to respond within 1–2 business days (Brisbane time).

Marianne, founder of Pepcare Lab, seated with Pepcare Lab products

Meet the Founder

Hi, I'm Marianne, founder of Pepcare Lab.

I created Pepcare Lab because I was searching for active skincare that was effective enough to target fine lines and texture, yet gentle enough for my sensitive skin.

Time and time again, I found myself choosing between products that promised results and products that kept my skin feeling comfortable. Every time I reached for stronger actives, my skin barrier seemed to pay the price.

Why should improving your skin come at the expense of your skin barrier?

That question became Pepcare Lab.

Built around copper peptides and thoughtfully selected active ingredients, every product is designed to support healthy-looking skin and scalp while respecting the skin's natural barrier.

I believe skincare doesn't need to be complicated. It doesn't need ten different steps or the latest viral ingredient. It should be simple, science-led and something you can use consistently with confidence.

My goal is to help people build routines that support healthy skin over the long term—because when your skin barrier is healthy, everything else has a stronger foundation.

Thank you for trusting Pepcare Lab to be part of your skincare journey.

Marianne 💙
Founder | Pepcare Lab

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